Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us. Please note that returns will need to be sent to the address of sender written on the package you received.

Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Kosovo, Albania or Macedonia, shipping your goods may take longer than expected.

You can always contact us for any return questions at here.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

1. Size Issues:

  • We do not offer refunds or exchanges for incorrect sizing. Each product is uniquely crafted to fit the specifications provided by the customer at the time of order. Please double-check your sizing information before completing your purchase.

2. Damaged or Incorrect Products:

  • In the rare event that you receive a damaged product or one with an incorrect design, we are happy to process a refund. Please contact our customer support team within 10 days of receiving your order, providing clear photos of the damaged item or the design discrepancy. We will work swiftly to address the issue.

3. Immediate Production:

  • Once an order is placed, it is immediately sent to production to ensure timely delivery. Due to this, we are unable to accommodate refunds or cancellations once an order has been confirmed. Please review your order carefully before finalizing the purchase.

4. Lost in Transit:

  • We are not responsible for packages lost in transit. If your tracking information indicates that your order has been delivered, but you have not received it, please contact the shipping company directly to file a claim. We recommend reaching out to them as soon as possible.

Contact Information:

  • For all refund-related inquiries or to report damaged/incorrect products, please contact our customer support team.

Note:

  • Our refund policy is subject to change without notice. It is the responsibility of the customer to review this policy periodically.

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